At PettyHouse (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit pettyhouse.net, create an account, make a purchase, contact us, subscribe to marketing communications, submit a review, or otherwise interact with our website and services.
Please read this Privacy Policy carefully to understand how we handle your personal information.
Last Updated: August 5, 2026
1. Information We Collect
The personal information we collect depends on how you interact with our website and services.
Personal Information
When you place an order, create an account, contact us, subscribe to communications, or otherwise use our services, we may collect:
- Full name;
- Email address;
- Telephone number;
- Shipping address;
- Billing address;
- Country or region;
- Account username and login information;
- Order details and order history;
- Product preferences and saved products;
- Customer service communications;
- Return, replacement, and refund information;
- Reviews, photographs, videos, or other content you submit.
Payment information is processed securely through third-party payment providers. We do not ordinarily receive or store your complete payment card number, CVV/security code, or complete payment credentials on our servers.
Automatically Collected Information
When you browse or use our website, we or our service providers may automatically collect:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Language and regional settings;
- Pages and products viewed;
- Links clicked;
- Time spent on our website;
- Referral sources;
- Approximate location derived from your IP address;
- Shopping cart and checkout activity;
- Cookie identifiers and similar technology identifiers;
- Technical error and website performance information.
We use this information to operate our website, improve performance, understand customer activity, prevent fraud, maintain security, and provide a better shopping experience.
2. How We Use Your Information
We may use your information for the following purposes:
Order Processing
- Process and fulfill your orders;
- Confirm and verify payments;
- Arrange shipping and delivery;
- Provide order confirmations and tracking updates;
- Communicate about delays, customs, or delivery issues;
- Process cancellations, returns, replacements, exchanges, and refunds;
- Maintain transaction records.
Customer Service
- Respond to questions and enquiries;
- Resolve complaints and disputes;
- Provide product information;
- Review damaged, defective, missing, or incorrect-item claims;
- Maintain records of customer communications.
Account Management
- Create and manage customer accounts;
- Authenticate account access;
- Save shipping addresses and preferences;
- Display order history;
- Maintain wish lists or saved products;
- Protect accounts from unauthorized access.
Website Improvement and Security
- Operate and maintain our website;
- Analyze website usage and performance;
- Improve our products, website, and services;
- Diagnose technical issues;
- Detect and prevent fraud;
- Protect the security of our website;
- Enforce our policies and terms.
Legal and Administrative Purposes
- Maintain tax and accounting records;
- Comply with customs and import requirements;
- Respond to lawful government or regulatory requests;
- Establish, exercise, or defend legal claims;
- Comply with applicable laws and regulations.
Marketing Communications
Where permitted by law, we may send:
- Promotional emails;
- New-product announcements;
- Product recommendations;
- Special offers;
- Styling inspiration;
- News and website updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in an email or by contacting us at charleshu@pettyhouse.net.
Unsubscribing from marketing does not prevent us from sending transactional messages, including order confirmations, shipping updates, security notices, return information, and customer service responses.
Where applicable law requires a legal basis for processing, we may rely on performance of a contract, compliance with a legal obligation, our legitimate business interests, or your consent. Where we rely on consent, you may withdraw that consent at any time.
3. Payment Information
We use trusted third-party payment providers to process payments securely.
Payment providers may collect and process information such as:
- Name;
- Billing address;
- Payment card details;
- Digital wallet details;
- Transaction information;
- Fraud-prevention information;
- Payment authorization results.
Payment providers may include:
- Credit card processors;
- Banks and payment networks;
- Digital wallet providers;
- Payment gateways;
- Fraud-prevention providers.
These providers process personal information according to their own privacy policies and legal obligations.
PettyHouse may receive limited payment-related information, including payment confirmation, a transaction reference number, payment method type, card brand, masked card details, billing verification results, and refund status.
We do not ordinarily receive or store your complete payment card number, CVV/security code, or complete payment credentials.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember customer preferences, analyze website activity, maintain security, and support marketing.
Necessary Cookies
These cookies support essential website functions, including:
- Shopping carts;
- Checkout;
- Customer accounts and login;
- Website security;
- Fraud prevention;
- Cookie preferences.
Disabling necessary cookies may prevent parts of the website from functioning properly.
Preference Cookies
Preference cookies may remember your language, region, display settings, and choices you previously made.
Analytics Cookies
Analytics cookies may help us understand:
- Which pages and products customers visit;
- How customers navigate the website;
- How long visitors remain on pages;
- Whether technical errors occur;
- How website performance can be improved.
Advertising Cookies
Where used, advertising cookies may help us:
- Measure advertising performance;
- Understand interactions with advertisements;
- Display more relevant advertisements;
- Create advertising audiences;
- Limit repeated advertising.
Where required by law, we will request consent before placing non-essential cookies.
You can manage or disable cookies through our cookie controls, where available, or through your browser settings. However, blocking certain cookies may affect website functionality.
5. Third-Party Services
We may share personal information with trusted third-party service providers that help us operate our business, including:
- E-commerce platform providers;
- Website hosting providers;
- Payment processors;
- Banks and payment networks;
- Warehouses and fulfillment providers;
- Shipping and logistics providers;
- Customs service providers;
- Email and marketing providers;
- Analytics providers;
- Advertising platforms;
- Customer support tools;
- Fraud-prevention and security providers;
- Information technology providers;
- Accountants, auditors, insurers, lawyers, and professional advisers.
We disclose only the information reasonably necessary for these providers to perform their authorized services. Service providers are expected to process personal information only for authorized purposes and in accordance with applicable contractual and legal requirements.
We may also disclose personal information when reasonably necessary to:
- Comply with applicable law;
- Respond to court orders or lawful government requests;
- Investigate fraud or security incidents;
- Protect our customers, PettyHouse, or another person;
- Protect or enforce legal rights;
- Enforce our terms and policies;
- Complete a merger, acquisition, financing, restructuring, or sale of business assets.
6. Advertising and Analytics
We may use third-party analytics and advertising technologies to understand website activity and improve advertising performance.
These services may collect information such as:
- Website interactions;
- Device and browser information;
- Cookie identifiers;
- Pages and products viewed;
- Shopping cart and checkout activity;
- Purchase activity;
- Advertising interactions;
- Approximate location information.
Analytics and advertising providers may use cookies, pixels, tags, or similar technologies in accordance with their own privacy policies.
We do not intend to sell personal information in exchange for money.
However, depending on applicable privacy law, the use of certain advertising technologies may be considered “sharing,” “targeted advertising,” or “cross-context behavioral advertising.”
Where required, we will provide an appropriate consent or opt-out mechanism. You may also contact charleshu@pettyhouse.net regarding available privacy and advertising choices.
7. Data Security
We take reasonable administrative, organizational, and technical measures designed to protect your personal information from:
- Unauthorized access;
- Accidental loss;
- Misuse;
- Unauthorized disclosure;
- Alteration;
- Destruction;
- Fraudulent activity.
These measures may include:
- Secure website connections;
- Access controls;
- Account authentication;
- Payment-provider security measures;
- Software updates;
- Fraud monitoring;
- Restricted access to personal information;
- Data backup procedures.
However, no method of transmission over the Internet or electronic storage system is completely secure, and we cannot guarantee absolute security.
You are responsible for protecting your account password and notifying us if you suspect unauthorized access to your account.
8. Data Retention
We retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- The duration of our relationship with you;
- Order fulfillment requirements;
- Return and refund periods;
- Customer service requirements;
- Tax and accounting obligations;
- Customs requirements;
- Fraud prevention;
- Dispute resolution;
- Legal limitation periods;
- Regulatory requirements;
- Your marketing preferences.
For example:
- Order and transaction records may be retained for the period required by tax, accounting, and consumer-protection laws;
- Account information may be retained while your account remains active and for a reasonable period afterward;
- Customer service records may be retained while an enquiry, complaint, or dispute remains relevant;
- Marketing information may be retained until you unsubscribe, withdraw consent, or the information is no longer required;
- A limited suppression record may be retained to ensure that an unsubscribe request continues to be respected;
- Cookie retention periods may vary according to the type and purpose of each cookie.
When personal information is no longer required, we may delete, anonymize, or securely isolate it.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including:
- The right to know what personal information we collect;
- The right to request access to your personal information;
- The right to correct inaccurate information;
- The right to request deletion of personal information;
- The right to request restriction of certain processing;
- The right to object to certain processing;
- The right to request data portability;
- The right to withdraw consent;
- The right to opt out of marketing communications;
- The right to opt out of certain sharing or targeted advertising;
- The right to appeal certain privacy-request decisions;
- The right to complain to an applicable data-protection authority;
- The right not to receive unlawful discriminatory treatment for exercising privacy rights.
These rights may be subject to legal limitations, identity-verification requirements, and exceptions.
Submitting a Privacy Request
To exercise your privacy rights, email charleshu@pettyhouse.net and include:
- Your full name;
- The email address associated with your account or order;
- Your country, state, or region;
- The privacy right you wish to exercise;
- Your order number, where relevant.
We may request additional information to verify your identity and protect personal information from unauthorized access.
Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence of the agent’s authority and verification of your identity.
We will respond within the period required by applicable law.
California Privacy Information
Where applicable California privacy law grants specific rights, those rights may include the right to know, access, correct, or delete personal information; opt out of certain sales or sharing; limit certain uses of sensitive personal information; and receive equal service when exercising protected rights.
PettyHouse does not intentionally collect sensitive personal information beyond what may be reasonably necessary to process an order, verify payment, prevent fraud, provide customer service, or comply with legal obligations.
European and UK Privacy Information
Where the General Data Protection Regulation, UK GDPR, or similar law applies, you may have rights including access, rectification, erasure, restriction, portability, objection, withdrawal of consent, and the right to complain to a data-protection authority.
If processing is based on consent, withdrawing consent does not affect processing that was lawful before consent was withdrawn.
10. International Data Transfers
PettyHouse operates an online business and may use service providers located in different countries.
Your personal information may therefore be transferred to, stored in, or processed in a country other than the country where you live. Data-protection laws in another country may differ from the laws in your location.
Where required by applicable law, we use appropriate safeguards for international transfers, which may include:
- Adequacy decisions;
- Standard contractual clauses;
- Contractual data-protection requirements;
- Other legally recognized transfer mechanisms.
Your information may be processed by service providers where necessary to complete orders, process payments, provide website functions, arrange shipping, maintain security, and provide customer support.
11. Children’s Privacy
Our website and services are not directed toward children under the age of 13 or any higher minimum age required by applicable law.
We do not knowingly collect personal information from children who are not legally able to provide valid consent under applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us without appropriate authorization, please contact charleshu@pettyhouse.net.
We will review the request and take reasonable steps to delete the information where required by law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business practices;
- Changes to our website or services;
- New service providers;
- New analytics or advertising technologies;
- Security improvements;
- Changes in legal or regulatory requirements.
Any revised version will be posted on this page with an updated “Last Updated” date.
Where required by law, we may provide additional notice or request renewed consent.
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Email:
charleshu@pettyhouse.net
Business Name:
PettyHouse
Website:
pettyhouse.net
Thank you for trusting PettyHouse.