When you place an order with PettyHouse, we carefully prepare and package your products for delivery. This Shipping & Delivery Policy explains how orders placed through pettyhouse.net are processed, shipped, tracked, and handled if a delivery issue occurs.
Last Updated: August 5, 2026
1.Order Processing Time
Orders are normally prepared for dispatch within 2 to 5 business days after payment has been successfully confirmed.
Processing time is separate from carrier transit time.
Business Days
Business days do not include:
- Saturdays;
- Sundays;
- Public holidays observed at the fulfillment location.
Possible Processing Delays
Order processing may take longer during:
- Major promotions;
- New product launches;
- Peak shopping seasons;
- Public holidays;
- Inventory checks;
- Address verification;
- Payment or fraud review;
- Severe weather;
- Unexpected operational disruptions.
Payment and Order Verification
Before dispatch, we may contact the customer to verify:
- Shipping address;
- Postal code;
- Telephone number;
- Payment information;
- Unusual order activity;
- High-value transactions;
- Product selection.
An order may be delayed until the requested verification is completed. If the requested information is not provided within a reasonable period, the order may be cancelled and refunded.
Dispatch Schedule
Orders may be dispatched on regular business days after processing and verification are complete.
Orders placed during weekends or public holidays will begin processing on the next available business day.
If we become aware that an order cannot be dispatched within the stated processing period, we may provide a revised dispatch estimate, ask whether the customer agrees to the delay, offer cancellation of the unshipped item, or issue a refund where required.
2.Shipping Rates & Delivery Estimates
PettyHouse ships to the countries and regions available for selection during checkout.
If a country or region cannot be selected at checkout, we do not currently offer standard delivery to that destination.
Shipping Destinations
Available shipping destinations may change because of:
- Carrier availability;
- Customs restrictions;
- Product restrictions;
- Delivery performance;
- Service interruptions;
- Commercial or operational considerations.
Some remote areas, islands, military addresses, post-office boxes, or restricted regions may not be eligible for delivery.
Shipping Charges
Shipping charges are calculated and displayed during checkout before payment is completed.
Shipping charges may depend on:
- Destination;
- Package weight;
- Package dimensions;
- Product quantity;
- Shipping method;
- Carrier;
- Promotional eligibility.
Any free-shipping promotion applies only under the terms displayed with that promotion.
Unless expressly stated otherwise, free shipping does not include:
- Express shipping upgrades;
- Remote-area surcharges;
- Customs duties;
- Import taxes;
- Return shipping.
Estimated Delivery Time
Where available, an estimated delivery period will be displayed at checkout, in the order confirmation, or in the shipping confirmation.
For international orders, the estimated transit period normally begins after the order has been dispatched.
Estimated delivery periods are not guaranteed delivery dates unless PettyHouse expressly states otherwise in writing.
Delivery may be affected by:
- Customs clearance;
- Carrier congestion;
- Flight availability;
- Remote-area delivery;
- Severe weather;
- Public holidays;
- Security inspections;
- Incorrect addresses;
- Recipient unavailability;
- Events outside our reasonable control.
Shipping Confirmation and Tracking
When tracking is available, a shipping confirmation email will be sent after dispatch.
Tracking information may take several business days to become active after the carrier receives the shipment.
Carrier tracking systems are operated by third parties. Tracking scans and estimated delivery dates may occasionally be delayed, incomplete, or inaccurate.
Split Shipments
Products in the same order may be shipped separately because of:
- Different warehouse locations;
- Package size;
- Inventory availability;
- Carrier limitations;
- Damage-prevention requirements.
When an order is split, the customer may receive more than one parcel and more than one tracking number.
The customer will not be charged additional shipping fees solely because PettyHouse divided the order into multiple shipments.
Customs, Import Taxes and Duties
International orders may be subject to:
- Customs inspection;
- Import duties;
- Value-added tax;
- Goods and services tax;
- Brokerage fees;
- Administrative charges;
- Local handling fees.
Unless checkout expressly states that these amounts are included, such charges may be collected separately by the destination country, carrier, or customs authority.
PettyHouse does not control charges imposed by local authorities. Customers are responsible for reviewing any import requirements that apply to their destination before ordering.
If an order is refused because the customer does not pay applicable import charges, any refund will be assessed after the parcel has been returned and inspected. Where permitted by law, original shipping costs, return shipping costs, and non-refundable customs or carrier charges may be deducted from the refund.
Customs Clearance
Customs authorities may open, inspect, or temporarily hold international parcels.
PettyHouse cannot guarantee the duration of customs clearance.
A parcel undergoing ordinary customs processing is not considered lost solely because its tracking information has not updated for several days.
We will provide reasonable assistance with carrier or customs enquiries where appropriate.
3.Address, Delivery & Returned Parcels
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Address Accuracy
Before submitting an order, customers should confirm:
- Recipient name;
- Street address;
- Apartment, suite, or unit number;
- City;
- State, province, or region;
- Postal code;
- Country;
- Telephone number.
PettyHouse is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.
Address Changes
Customers should contact charleshu@pettyhouse.net as soon as possible to request an address change.
Address changes are not guaranteed.
Once an order has entered processing, packing, or carrier handling, we may be unable to change or redirect it.
Additional carrier charges caused by a customer-requested address correction may be charged to the customer where permitted by law.
Delivery Attempts
Depending on the destination and carrier, a signature or recipient presence may be required.
If delivery cannot be completed, the carrier may:
- Attempt redelivery;
- Leave a delivery notice;
- Deliver the parcel to a collection point;
- Hold the parcel temporarily;
- Return the parcel to the sender.
Customers are responsible for monitoring tracking information and arranging collection or redelivery where required.
Unclaimed or Refused Parcels
If a parcel is returned because it was refused, not collected, undeliverable, addressed incorrectly by the customer, or subject to unpaid import charges, we will contact the customer after the returned parcel has been received and inspected.
Where permitted by law, the refund may exclude:
- Original shipping charges;
- Return shipping charges;
- Customs charges;
- Carrier fees;
- Other non-refundable costs caused by the failed delivery.
Delivered but Not Received
If tracking shows that a parcel was delivered but the customer cannot locate it, the customer should:
- Confirm the delivery address;
- Check entrances, reception areas, and safe locations;
- Ask household members, neighbors, or building management;
- Contact the local carrier;
- Contact charleshu@pettyhouse.net.
Customers should notify us promptly after the delivery scan.
We may ask the carrier to investigate. A carrier investigation may require additional information or a signed declaration from the recipient.
A delivery scan does not automatically prevent us from assisting, but any replacement or refund will depend on the carrier investigation, available evidence, and applicable law.
Lost Parcels
A parcel will normally be treated as lost only when:
- The carrier confirms that it is lost; or
- The carrier’s investigation period has ended without successful delivery.
If the carrier confirms that a parcel was lost before delivery, PettyHouse may provide a replacement, a refund, or another reasonable resolution.
4.Delivery Issues, Damage & Support
Customers should inspect the parcel and product after delivery.
Damaged Parcels
If an item is materially damaged during transportation, please contact charleshu@pettyhouse.net within 7 days after delivery, where reasonably possible.
Please provide:
- Order number;
- Photograph of the outer parcel;
- Photograph of the shipping label;
- Photograph of the internal packaging;
- Photograph or video of the damaged product.
Do not discard the product or packaging until the claim has been reviewed.
The 7-day reporting period helps us investigate carrier damage. It does not limit any mandatory consumer rights that apply under local law.
Packaging Compression and Reshaping
Faux plants and decorative greenery may be folded or compressed during transportation to help protect the product and reduce movement inside the parcel.
Leaves and flexible stems may need to be gently adjusted after unpacking.
Ordinary packaging compression that can be corrected through reasonable reshaping is not automatically considered transportation damage.
Customers should refer to the Product Information Policy for product-specific reshaping and care instructions.
Shipping Delays
If we become aware that an order cannot be dispatched within the promised or stated processing period, we may:
- Provide a revised dispatch estimate;
- Ask whether the customer agrees to the delay;
- Offer cancellation of the unshipped item;
- Issue a refund where required.
Customers may contact charleshu@pettyhouse.net if an order has not been dispatched within the stated processing period.
Order Cancellation Before Dispatch
Cancellation requests should be sent to charleshu@pettyhouse.net as soon as possible.
We will attempt to cancel an order that has not entered final processing or dispatch.
Cancellation is not guaranteed once fulfillment has begun.
If an order has already been shipped, it must normally be handled under the Refund & Return Policy.
Events Outside Our Reasonable Control
PettyHouse is not responsible for delays caused by circumstances outside our reasonable control, including:
- Natural disasters;
- Severe weather;
- War or civil unrest;
- Government action;
- Public-health restrictions;
- Customs action;
- Carrier strikes;
- Transportation shutdowns;
- Major infrastructure failures;
- Cyber incidents affecting service providers.
This provision does not remove any mandatory consumer right to cancel an order or receive a refund where applicable.
Contact Us
For shipping and delivery enquiries, please contact:
Email:
charleshu@pettyhouse.net
Business Name:
PettyHouse
Website:
pettyhouse.net
Please include the relevant order number in all order-related messages.
Nothing in this Shipping & Delivery Policy excludes or limits any consumer right or remedy that cannot legally be excluded or limited.